Resume
Experience
2025 - Present
Customer Service Lead
Hannaford
Duanseburg, NY
Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
Monitor front-end services and associates to ensure smooth operations and excellent customer service
Ensure proper procedures are followed for closing the store and logging sales and events
2024 - 2025
Front-End Associate
Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
Make product recommendations or services to customers based on their needs and preferences
Manage and maintain various goods and services within the store to better serve customers
2024
Gameplay Programmer
Changeling VR
Rochester, NY
Developed a VR mystery game utilizing Unreal Engine and launch Early Access
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Collaborated within a studio of over 70 co-workers and 9 teams
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Rapidly prototyped, play tested, and provided feedback for developed levels and gameplay mechanics
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Implemented optimizations to accommodate lower spec devices
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Maintained and updating existing documentation to reflect development stage
2020 - 2024
eSports Coach
Mohonasen High School
Rotterdam, NY
Utilized positive communication to encourage team and promote integrity and respect
Facilitated group coaching sessions and provided individual coaching support
Collaborated with other coaches to create and execute game plans
2020 - 2021
Computer Science Teaching Assistant
Mohonasen High School
Rotterdam, NY
Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems
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Communicated with students to discuss progress and need for tutoring and extra assistance
Taught HTML and CSS programming languages according to age group
Education
Graduated Fall 2024
Rochester Institute of Technology
Bachelor's Degree
I acquired my bachelor's degree in game design & development in Fall 2024, making dean's list each semester and earning summa cum laude status.
Rochester, NY
Professional skillset
Visual Studio, VS Code, OpenGL
Github, Perforce
Adobe Photoshop, Autodesk Maya
Unity Experience
Agile / Scrum Methodology
Teamwork & Collaboration
Unreal Engine Editor / Blueprinting Experience
Programming Languages
C++ / C#
JavaScript
Python
Java
HTML / CSS
Lua